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SSPPrivacy Policy
Effective Date: 01/11/2023
Introduction
Welcome to Tolo, The first all in one digital solution to make life easier for you! At Tolo, On top of working our best for you to have ease and comfort, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your data when you use our app and services.
Information We Collect
1. Personal Information: When you sign up for Tolo, we may collect personal information such as your name, email address, phone number, profile picture and payment information.
Our primary goal in collecting your information is to provide you with an enhanced experience when using our services. We use your information to closely monitor which features of the services are used most, to allow you to view your booking history, rate services, and to determine which features we need to focus on improving, including usage patterns and geographic locations, to determine where we should offer or focus services, features, and/or resources. Location data helps to improve our services, customer support, etc
2. Location Data: To provide our ride-hailing, delivery service or any other related location-based services, we collect your precise location data when you use the app. You can control location sharing in your device settings.
We collect the precise or approximate locations of users, drivers, delivery personnel, or service providers to enable different services, enable tracking and safety features, prevent and detect fraud, and comply with legal requirements. We collect this information when the app is running in the foreground or background of the user's mobile device.
We collect location data, such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the mobile application. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device. Note, however, that if you choose to opt out, you may not be able to use certain aspects of the services.
3. Usage Information: To serve you well we also might collect information about how you interact with the app, your interactions with our drivers and delivery personnel, including the services you use, and your preferences.
4. Device Information: We collect data about the devices you use to access our app, including device type, operating system, and unique identifiers.
5. Communication Data: When you contact us or use our customer support services, we may collect information about your communications with us.
6. Delete user data: We retain user data for as long as necessary for the purposes described above, including to provide its services and comply with legal obligations. The user has the right to delete all personal data collected by the app. Please follow the below process to request data deletion.
Steps to Request Data Deletion: Users may request deletion of their account via application only. Follow the path "Login into the application >> Go to Profile Section >> Find "Account Settings" >> Tap on "Manage Accounts" >> Look for the option "Delete Account" to request data deletion. You will be prompted to select the reason for your decision. Once you choose the reason and submit your request, your account deletion process will begin to take effect
How We Use Your Information
We use your data to:
- Provide and improve our services
- Process payments and transactions
- Respond to your inquiries and requests
- Send you updates, promotions, and notifications
- Enhance your app experience
- Ensure the safety and security of our users
Data Sharing
We may share your data with:
- Service providers who help us deliver our services
- Law enforcement or regulatory authorities in response to legal requests
- Other users for purposes such as ride-sharing or package delivery
Security Measures
We employ industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration. However, no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.
Your Choices
You can:
- Access and update your account information
- Opt out of promotional communications
- Adjust location-sharing settings
Children's Privacy
Tolo is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to this Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on this page.
Contact Us
If you have any questions or concerns about our Privacy Policy or data practices, please contact us at tolojuba@gmail.com
Thank you for choosing Tolo to make your life easier and comfortable. Your privacy matters to us, and we're committed to providing you with a secure and enjoyable experience.